This is GM Gremory
First of all, we’d like to apologize for the emergency maintenance and maintenance extension on May 30th (Sun)
On May 30th 06:30 (UTC-4), we have encountered an issue with the AWS database. (where all kinds of data of the game are stored)
Due to this issue, some of our Raiders were not able to login to the game, and we had to proceed an urgent maintenance in order to fix this issue.
Through the emergency maintenance, we were able to find the source of the issue and fixed it immediately. The game is currently accessible and playable, but the data starting from the time of occurrence of the issue to the start time of the maintenance were not stored properly.
We’ve tried to recover the lost data from Raiders before the maintenance, but complete restoration was not possible. We’re terribly sorry for the inconvenience this may have caused.
For Raiders who have played starting from May 30th 06:30 (UTC-4) to the point emergency maintenance was started, we will be restoring the data of accounts as shown below.
1. Global contents (Guild Conquest/ World Boss Raids, etc) data will be implemented to the game without issues
2. Data of other contents will be restored to the point on May 30th 06:30 (UTC-4)
3. Mails of events and rewards will be restored to the point before opening them, so they will be receivable through your Mailboxes.
4. In case of purchased products, we will be collecting data of your purchases and they will be sent to your Mailbox at once.
We will be making further announcements regarding the restoration through our announcements on our community pages.
Once again, we’d like to apologize for this issue and we will make out best efforts to provide a stable gaming environment for all Raiders