This is KING’s RAID PD Edge.
First of all, we’d like to start this announcement by offering our apologies for the inconvenience and the confusion that this issue may have caused. We deeply apologize that we were not able to provide enough information to all the inquiries and questions from our Raiders.
We have made several announcements by providing the details and the measures of this issue, and we have also provided information regarding the difficulties in banning the bug abusers. However, we have continuously received questions and feedback from many Raiders regarding why we were not able to ban the bug abusers, and why we were not able to sort them out from the other Raiders. For this reason, we will be providing sufficient details in order to clear up your questions.
< Heroes who were affected by the Additional Skill ‘Level of [All Skills] +5’>
As shown in the table above, this issue has affected 25 Heroes. The activation requirements, effects which are activated, and whether or not the activated effects could be recognized were all shown differently for these Heroes. With these conditions, we have extracted the data of all Global Raiders, and as a result, we have found out that about 57,004 Raiders own the items Additional Skill ‘Level of [All Skills] +5’ Technomagic Gears with the Heroes we have mentioned above.
In order to establish the measures for banning abusers and to collect the data of players who have abused this bug, we need the data of battles of the abusers, the data of Heroes and whether the conditions of the activation were applied, the data of whether the abuser possesses the items with special effects, the data of additional means for activating the conditions and the number of times they were used after equipping them to Heroes, the data of what the abusers have obtained through dishonest means, etc. In other words, we need different kinds of information with different conditions in order to check who have abused the bug intentionally.
As mentioned through our previous announcements, there also may be boosts of the options which are hard to recognize within the game such as specific Unique Weapons, Unique Treasures, Transcendence Attributes, etc. owned by Heroes. Due to this reason, there may be Raiders who have used these Gears and Heroes without the intentions of abusing this bug. Due to the current system of KING’s RAID, we are unable to check the data logs of Raiders with the information mentioned above. Thus, making it difficult to sort and ban bug abusers.
We believe that in order to ban accounts clear and exact information is needed. Due to the current system in which sorting abusers is impossible and the lack of information to support this data, makes it difficult for us to proceed with the bans of the bug abusers. We kindly ask for your understanding regarding this matter.
To prevent similar issues in the near future, we are planning to implement the fixes of the ‘Level of [All Skills] +5’ Additional Skill issue through the updates on July 20th. Also, we will be developing additional systems and codes that will help us obtain and track in-game data in order to prevent further issues. Furthermore, we will continue to monitor and check the issues periodically.
We’d like to apologize for the inconvenience caused by this issue and for not being able to provide a proper feedback to our Raiders. We will continue to work hard to provide a better service to all Raiders.
We agree with our Raiders that it won’t be fair if we distribute weekly/seasonal rewards for the competition contents without fixing the actual issue with ‘Level of [All Skills] +5’ Additional Skill. For this reason, we will be rewarding all Raiders with some of the 1st place and top tier rewards, besides the rewards we have mentioned on our previous announcements.
We understand that in order to gain victories in competition contents, it takes efforts and great amount of time.
As we were deciding the compensation for this issue, we did have concerns about distributing the ranking 1 rewards to all Raiders equally. There were concerns about letting the hopes down for the top tier Raiders as it does take lots of efforts to gain the top ranking rewards. We apologize once again for the interruption this issue may have caused, and we will continue to make improvements to the process in order to avoid further issues.
1. Raiders who will be receiving the rewards: All Raiders playing KING’s RAID
2. Rewards will be distributed from the following contents: World Boss Raid, League of Honor, League of Victory
3. Rewards that will be distributed:
4. Reward Distribution Date: Sent through the in-game Mailbox after the maintenance on July 20th (Tue)
Please note that the following rewards will not be distributed as we will be distributing the rewards from the 3 contents on July 20th (Tue).
> World Boss Raid Weekly/Seasonal Rewards on July 18th (Sun) won’t be distributed.
> League of Honor/Victory Weekly/Seasonal Rewards on July 19th (Mon) won’t be distributed.
– Please note that the buff from Global servers for each of the contents will be applied depending on the ranking that has been reached.
– Related Achievements won’t be achieved as the tier from the Arena will be applied according to the tier that has been reached.
We deeply apologize for the issue that has affected numerous contents within the game and the way we have been dealing with it. We regret that we were not able to respond properly to our Raiders.
It has been difficult for us to prepare rewards for all contents within the game, however, we tried our best to prepare the best rewards for everyone. We hope that these rewards can be of some help to Raiders who have supported KING’s RAID.
As always, we will continue to make our best efforts to fix the issues within the game. Our pace may be slow, but we will continue to work for our Raiders continuously.