This is GM Gremory.
We’d like to inform our Raiders that an issue has occurred during the ranking calculations within the game, and due to this issue, the rewards were not distributed properly. Through this notice post, we will be announcing about the details and the measures for the issues that have been encountered.
Through the updates on August 3rd (Tue), improvements were made to the Challenge Raid content. An error has occurred in the Challenge Raid’s ranking calculations and the functions related to the content, thus causing an issue in the distribution of rewards of the League of Victory Daily Rewards and the rewards for the remaining Challenge Raid points.
We deeply apologize for the inconvenience this may have caused due to the calculation system within the game.
We’re currently fixing the issues that have been encountered, however, in order to implement the fixes and to prevent further issues in the near future, the Challenge Raid (Single Season) that was supposed to open on August 16th will be delayed.
We’d also like to apologize to Raiders who have been looking forward to this content. We ask for your understanding as these measures will be needed in order to provide an stable gaming environment for our Raiders.
– Contents in which issues were encountered/Rewards
:: League of Victory Daily Rewards (August 15th 1 day rewards)
:: Challenge Raid Multi Season Remaining Points Rewards (If there are remaining points in the game account)
– Servers that will be receiving the rewards
:: Korea, Japan, Asia, Europe, America Servers
– Reward Distribution Period
:: As soon as the data extraction and verification process are completed, we will be making additional announcements through this post.
– Changes in Date for the Challenge Raid (Single Season) Period
:: The date for the Challenge Raid (Single Season) will be moved to the period after the maintenance on August 17th (Tue) (Originally planned for August 16th (Mon) 00:00 [Local Server Time])
We promise we will check the issues as soon as possible, and we will make sure to distribute the missing rewards. We will try our best efforts to provide a stable gaming environment to our Raiders.