This is GM Gremory
After the updates on May 25th, we have encountered an issue in which some Raiders have obtained large amounts of rewards through Costumes from ‘Kasel’s Letter’ & ‘Seria’s Free Costume’.
After checking the issue, we had to fix this issue from the game immediately, and at the same time, we had to take measures in accordance with our operation policy.
For Raiders, who have received bans for their accounts, please contact us through our customer center ‘email@example.com’ for more inquiries about how banned accounts can be activated once again.
※ We will not be able to help Raiders who have abused the issues above excessively.
※ We will not be able to restore rewards that have not been received during the ban period.
In order to avoid similar issues in the near future, we will continue to monitor the game and we will take measures in accordance with our operation policy.
We promise we will continue to work harder to provide a stable and enjoyable gaming environment for all Raiders.