This is the KING’s RAID Studio.
We’re about to make an announcement regarding the instability issues of the game (latency/crashing/freezing) many Raiders have been reporting us about. We apologize for the delay in responding to these issues.
We’re glad we’re finally able to provide all Raiders a positive and clear announcement through today’s Developer’s Note. Thank you for your patience in waiting and we’d like to give our deepest gratitude for believing in us.
We’d like to announce about the details of the 3 main updates we’re planning to implement during the first update in May. These updates will be considering several instability issues our Raiders were continuously reporting us about. In order to implement these improvements to the game, we have continuously checked and tested carefully. We look forward to seeing a noticeable change in the actual gameplay of our Raiders.
We will be implementing changes to the Eclipse content from a Multi-mode (Network verification mode) to a Single-Mode (Network verification is applied when the final battle is completed). Every time a team clears a wave in Eclipse, constant connection is required between the server and the device. However, connection couldn’t be maintained at a stable condition at all times. We realized that a single instability connection would cause discomfort while playing the game. Therefore, we decided and prepared to make fixes to this content as soon as possible. Through this update, we expect to see improvements to the following issues in the content: excessive delays when starting battles, network disconnection issues, abnormal progress and results in battles. At the moment, we’re making the final update preparations and verifications of the Eclipse content.
[Gear Preset and Gear Box Optimization]
We have finally found the cause of the crashing and lagging issues that occurred when using the Gear Preset option. This option allowed the Raiders to look up for better Gear than the ones that were equipped to the Heroes. With this option, Raiders were able to check a [yellow dot icon] option (Check image below) on the icons and profile images of the Heroes from the Heroes List/Info screen. However, this option in the game required a complex processing of all the data of Heroes and Gear owned by the Raider, causing lagging, freezing and crashing issues.
We’re sorry to inform the Raiders who were actually satisfied using this option, but we decided to delete this option from the game as we believe that game stability is our priority. After removing this option, it will not only improve the Gear Preset function, but also improve the lagging issues that occurred when opening multiple Gear boxes at once. If we encounter any inconvenience for removing the ‘Change Gear’ option after the update, we will consider about implementing the option once again with further improvements.
‘Change Gear’ Option
For more details on how changes will be made, please check the video below.
We will also improve the cutscenes within the game. We have encountered an issue in which memory was accumulated unnecessarily when playing cutscenes. This was a problem that could lead to serious issues such as freezing and lagging when watching contents like the Monthly Orvel (contents with large data collection of cutscenes). Therefore, we will make improvements not only to the Monthly Orvel content, but also all contents that include cutscenes, so that memory can be processed in an efficient way. After the update, we look forward to seeing a smoother, comfortable and enjoyable content for all Raiders.
As for the [delaying issues in the Velkazar Guild Conquest] and [delaying issues in the reward results screen after completing Devourer Shakmeh and Technomagic Kingdom Raid contents] that were mentioned on our previous Developer’s Note, we’re continuously working on the stabilization of these issues.
We’d like to inform you that we’re constantly checking delaying issues with Velkazar (one of the Guild Conquest Bosses) through the issues reported by our Raiders. Unfortunately, we’re not able to provide sufficient information regarding the optimization dates and fixes that are needed for this content. We promise we will keep up with the investigations of this issue until we’re able to identify the source of the problem. As soon as we come up with a solution, we will make sure to announce it through our official community pages.
In addition, we’d like to thank everyone for reporting or providing sufficient details about the issues that are encountered within the game. These reports have been a great help to our developers. When encountering any issues, please report us about them with details or with videos as this will help us analyze and investigate the cause with more depth and accuracy.
As we have promised to communicate often with all Raiders, our KING’s RAID Studio will continue to visit everyone with more posts and announcements in the near future.
KING’s RAID Studio.