This is GM Dakaris.
First and foremost we would like to apologize for another in-game issue occurring so soon after the Guild War Ranking issue.
We have conducted an investigation with regards to in-game data based on a report submitted by a Raider and have found that there was an issue where the network latency/server communication delay issues could cause the Awakening Success Rates to sometimes be applied in an abnormal fashion.
The issue would occur if you attempted to use 3 Star Gear or higher as material for Awakening other Gear. Network latency could cause the notification pop-up about using a high star rating Gear as a material to appear multiple times leading to the Awakening Success Rate appearing abnormally.
This issue has been fixed via hotfix as of January 7th 08:15 [PST] and can no longer be replicated.
We are preparing to carry out investigations with regards to the game logs but will not carry out any actions against the Raider who reported this issue in detail as they allowed us to find and fix a potentially game-breaking issue.
We are checking massive amounts of data per account for a thorough investigation to see if there has been intentional abuse and plan on individually notifying and levying any necessary measures in accordance with the Operational Policy should they be required.
Finally, we will be sending a small token of apology to all Raiders via in-game mail.
Content: All-In-One Special Summon (x10) x1
Distribution Date: January 7th 08:25, 2021
Again, we offer our sincere apologies and shall strive to provide a more stable gaming environment. We will be implementing additional verification and testing procedures in order to prevent similar issues from reoccurring.